Frequently Asked Questions

Many of our most commonly asked questions are addressed below. If you can’t find the answer you need, please refer to the contacts listed for more information in each area.


Men’s Recovery Program

1. How long is the program?
Clients work through at their own pace, but typically, the program takes 6 months to complete.

2. Can clients work while in the Recovery Program?

3. Where do Recovery clients sleep?
In many cases, clients begin the program sleeping on floor mats at the Emergency Shelter. As soon as possible, they are moved to either the Don & Cathy Jacobs House or the Privett Recovery Center.

4. What are visiting hours?
Visiting hours for new clients are 5-7 p.m., including weekends. Once a client moves into Phase 1 of the program, visiting hours are expanded to 4-10 p.m., and all daylight hours on weekends.

5. What should clients bring with them?
It is best to only bring two to three changes of clothes, and shoes. No electronic devices are allowed (i.e., cell phones, iPods/MP3 players, game systems, tablets or laptops, etc.).

6. How do clients phone home?
There are pay phones in both the Emergency Shelter and Privett Center. If possible, clients should bring a pre-paid phone card, a much more economical option than long-distance collect calls. Clients are only permitted to use the phone during specific hours during the day.

7. How can clients be reached in an emergency?
If you have a family member who is a client of the Men’s Recovery Program, you can call (859) 225-4673. Please be aware that due to confidentiality, we cannot confirm that a client is here. However, let staff know what the problem is and they will find the client and have them call you back.

For intake into the Recovery Program call 859-252-7881. Ask for the Intake Office. 


Women’s Recovery Program

1. How long is the Women’s program?
It generally takes women nine to 12 months to complete our Women’s Recovery Program.

2. Is there a waiting list?
Yes. Potential clients call and complete over-the-phone screening, and are then placed on the waiting list.

3. Can I put my female relative (daughter, sister, wife, etc.) on the waiting list?
No. Someone from the Hope Center Recovery Program for Women will have to speak to the woman seeking assistance and do an over-the-phone screening.

4. Can my children come with me?
Unfortunately, no – we do not have accommodations for children at our facility.

5. Do you have a place there that I can stay until a bed becomes available?
Unfortunately, no – we do not have an emergency shelter at the Women’s Center. The Salvation Army has emergency shelter for women and children.

For more information on the Hope Center Recovery Program for Women, call 252-2002.


Mental Health Program

1. How do I sign up for the MH Program?
First, you have to come into the Hope Center and fill-out an Intake form. After meeting with someone from Intake, you may be referred to the Mental Health Program. Following that referral you will be given a Mental Health Assessment to determine if you are eligible for the program.

2. What are some of the services you provide to Mental Health clients?
Payee services, medication management, housing support, case management, appointments with psychiatrists and psychiatric nurses.

3. Can I get medications related to my mental illness?
Yes. Part of being in the Mental Health Program at the Hope Center involves clients keeping regularly-scheduled appointments with a psychiatrist. After you have met with the psychiatrist, he/she will prescribe what has been deemed appropriate, and we will make sure you receive your medications.

4. Are there private rooms available that I may rent?
Not immediately. However, after you have entered the Mental Health program and have been assessed, a private room may be an option eventually, depending on availability.

5. How can I get a disability check based on my mental health issues?
Staff of the MH program will help any qualifying client with the application process, which is the first step in receiving disability benefits.

6. What is the difference between SSI and SSDI?
SSI, or Supplemental Security Income, is a low-income program that assists individuals who are disabled and have not paid enough into Social Security to qualify for regular Social Security disability. In this program, your situation may be reviewed periodically to make sure you are still eligible. SSDI, or Social Security Disability Income, is for individuals who have paid enough to Social Security to qualify for regular disability. Some people receive a combination of both SSI and SSDI, and others only receive only one or the other –  the type of assistance you receive depends on how much you have or have not worked.

7. Do you accept interns?
Yes. Human Services Internships are available to students interested in or majoring in any Human Service field, such as sociology, psychology, anthropology, English, and many others. These internships are located at the Emergency Shelter with the Mental Health Program, and are available year-round.

Contact: Frank Sibert